Delete your account and data

Your employer administers the account and decides what employment information it holds — so the fastest route is to ask them to remove you. They can do that themselves from the Employees page.

You do not have to go through them. Email us directly and we will handle the request, and tell your employer only what we must in order to action it.

Removing you from the schedule is not the same as deleting your account. When an employer deactivates someone, the login stops working immediately but the record is kept so past shifts and signed timesheets still add up. A deletion request goes further, as below.

You can ask us to delete the entire organisation: every employee account, the schedule, the time-clock history, timesheets, requests and settings. This cannot be undone and there is no backup we will restore from afterwards, so we confirm in writing before doing it.

Cancelling a subscription does not delete anything. If you want the data gone as well, say so explicitly.

Your name, email address, password, phone number, pay rate, payroll ID, hire date, availability, time-off and shift requests, clock-in and clock-out records, and your access to the service.

Passwords are stored only as a bcrypt hash and are never readable by us, so there is nothing to recover once the record is gone.

We hold no payment card details at any point. Card data goes directly to Stripe and never reaches ShiftAnchor.

Signed timesheets and payroll records. Once a week is signed off it becomes a payroll record, and an employer is legally required to keep those for a period after the pay period ends. Erasing them on request would destroy an employee’s own proof of hours worked and wages owed, which is why we do not.

Those records are retained for up to 7 years, which covers the record-keeping obligations that apply to Canadian employers, and are then deleted. Where an employer is subject to a shorter or longer period, theirs governs.

Billing records. Invoices and payment history are kept for the same period for tax purposes. These are held by Stripe as well as by us.

Retained records are reduced to what the obligation actually requires — dates, hours and amounts. Contact details, availability and requests are not part of a payroll record and are removed.

Uninstalling the Android app does not delete your account, because the app is a wrapper around the website and your data lives on our servers, not on the phone. Use the email route above.

Email shift.anchor.support@gmail.com or call 778 858 3885. See also our Privacy Policy.