Delete your account and data

Your employer administers the account and decides what employment information it holds — so the fastest route is to ask them to remove you. They can do that themselves from the Employees page.

You do not have to go through them. Request it yourself as above and we will handle it, telling your employer only what we must in order to action it.

Removing you from the schedule is not the same as deleting your account. When an employer deactivates someone, the login stops working immediately but the record is kept so past shifts and signed timesheets still add up. A deletion request goes further, as below.

You can ask us to delete the entire organisation: every employee account, the schedule, the time-clock history, timesheets, requests and settings. This cannot be undone and there is no backup we will restore from afterwards, so we confirm in writing before doing it.

If you are the only owner, your own account can only be deleted together with the organisation, because nobody else could manage it afterwards. To leave the business running without you, make someone else an owner on the Employees page first, then delete your own account.

Cancelling a subscription does not delete anything. If you want the data gone as well, say so explicitly.

Your name, email address, password, phone number, pay rate, payroll ID, hire date, availability, time-off and shift requests, clock-in and clock-out records, and your access to the service.

Two of the records kept below still carry a name and email address: billing records, for an account owner, and the record of your deletion request.

Passwords are stored only as a bcrypt hash and are never readable by us, so there is nothing to recover once the record is gone.

We hold no payment card details at any point. Card data goes directly to Stripe and never reaches ShiftAnchor.

Signed timesheets and payroll records. Once a week is signed off it becomes a payroll record, and an employer is legally required to keep those for a period after the pay period ends. Erasing them on request would destroy an employee’s own proof of hours worked and wages owed, which is why we do not.

Those records are retained for up to 7 years, which covers the record-keeping obligations that apply to Canadian employers, and are then deleted. Where an employer is subject to a shorter or longer period, theirs governs.

Billing records. Invoices and payment history are kept for the same period for tax purposes. These are held by Stripe as well as by us.

Retained payroll records are reduced to what the obligation actually requires — dates, hours and amounts. Contact details, availability and requests are not part of a payroll record and are removed from it.

A record of your request. Your name, email address, organisation and role, what you asked us to delete, and when you asked and when it was done. It is held in our list of requests and in the email that told our support team about it. It shows the deletion was carried out, and lets us answer if you later ask whether it was. It is used for nothing else, and it is kept for 7 years after the request is done, then deleted.

Uninstalling the app does not delete your account, because your data lives on our servers rather than on the phone. Request deletion as above instead.

Email shift.anchor.support@gmail.com or call 778 858 3885. See also our Privacy Policy.